Legal
Effective date: 1 October 2026 · Last updated: 1 October 2026
On this page
By booking with Frost Genius you agree to these terms: we quote before we work, you approve before we proceed, and we guarantee our workmanship as stated on your invoice.
These Terms and Conditions apply to all services provided by Frost Genius, including air conditioning repair, installation, relocation, servicing, cleaning and maintenance contracts, and to the use of frostgenius.com. By booking a service or using our website, you agree to these terms.
A booking is confirmed when we have agreed a date and time window with you by phone, email or message. Time windows are estimates; we will contact you if a technician is delayed. You must ensure that an adult is present at the property and that our technicians have safe access to the indoor and outdoor units.
For repairs, a visit and inspection fee applies. After diagnosis we provide a written quote for parts and labour. We will not carry out chargeable work without your approval. If unforeseen issues arise during the work, we will stop and agree any change in price with you before continuing.
Prices are as quoted in writing for the specific job. Payment is due on completion of the work unless otherwise agreed in writing, for example under a maintenance contract. Invoices list the work completed, parts supplied and any guarantee that applies.
Replacement parts are matched to your equipment’s specification. Where parts must be ordered, we will tell you the expected lead time. Ownership of parts passes to you once they have been paid for in full. Replaced parts may be removed by us for disposal unless you ask to keep them.
We guarantee our workmanship for the period stated on your invoice. Parts carry the supplier’s or manufacturer’s warranty. Guarantees do not cover damage caused by misuse, power surges, physical damage, lack of maintenance, work carried out by others, or faults unrelated to the work we performed.
You agree to provide accurate information about the equipment and the problem, to obtain any permission needed from landlords or building management for installation work, and to ensure the electrical supply is suitable for the equipment. We may decline or postpone work that cannot be carried out safely.
We take reasonable care in all work. To the extent permitted by law, we are not liable for indirect or consequential losses, such as loss of business or profit, arising from a breakdown or delay. Nothing in these terms limits liability that cannot legally be limited.
Content on this website is provided for general information. You may not copy, reproduce or misuse it without permission, or attempt to interfere with the website’s operation or security.
We may update these terms from time to time; the version in force at the time of your booking applies to that booking. These terms are governed by the laws applicable where Frost Genius is registered and operates.
Questions about this policy can be sent to service@frostgenius.com or raised by phone on 01827-788788. Our postal address is listed on our Contact page.
